The Sewing Place

Wedding dress too short

Morgan

Re: Wedding dress too short
« Reply #30 on: September 06, 2020, 12:33:23 PM »

Don't mess about, get legal advice and send a letter.
Even though it is a bespoke item it is faulty.  They either have to repair the dress (replace front panel)or give a full refund. 
Consumer Rights Act
https://www.gov.uk/accepting-returns-and-giving-refunds
Don't delay with this sort of thing,  it's best to get it sorted sooner rather than later.