The Sewing Place

Spare Parts from Adjustoform

Sandra

Spare Parts from Adjustoform
« on: June 27, 2023, 18:37:08 PM »
I want to let anyone know who needs replacement parts that I've just received excellent service from Adjustoform.  :thumb:

I've had Millicent, (Lady Valet model) for a few years now, and the screw snapped off in the black ring bit so I couldn't adjust her height any more.  :(





Sent an email to the company. Quick response from a lovely and friendly lady. Sent her a picture of the broken bit because I hadn't a clue what it was called, and she has sent me a free replacement which has arrived today.
I now know that the part I was after is called a locking collar  8)

Great service. They deserve a bit of praise.

Oh. And the envelope was addressed to Millicent.  :laughing:

Sandra.
xxx

Ellabella

Re: Spare Parts from Adjustoform
« Reply #1 on: June 27, 2023, 20:50:19 PM »
Does Millicent feel better now?

Sandra

Re: Spare Parts from Adjustoform
« Reply #2 on: June 27, 2023, 21:55:23 PM »
Does Millicent feel better now?

I haven't put the piece back on yet but I'm sure she'll feel much better when she can stand taller again.  0_0

Sandra.
xxx

Bodgeitandscarper

Re: Spare Parts from Adjustoform
« Reply #3 on: June 28, 2023, 08:47:32 AM »
I love that they addressed it to Millicent - it's that little level of detail that makes you love a company.