@Diane :
Bugger!
I contacted a pattern designer once about a discrepancy ( I thought) in her pattern. She was lovely about it, agreed that the sentence in question was a bit vague for newbies, told me she would correct it and then gave me a free pattern of my choice from her patterns!
Sorry you had such a bad experience.
LOL, once I threw such a tantrum over a quilt I was working on, my language was so terribly blue (would've made a biker blush) that I was obligated to visit the next door neighbour to apologise as my window was wide open and facing one of hers! Oops