The Sewing Place

The Remnant Shop, Harrogate

So Chic

The Remnant Shop, Harrogate
« on: February 17, 2018, 13:38:19 PM »
Has anyone used this supplier and have they had good service?  I ordered samples from them about a fortnight ago and I emailed them yesterday to ask why I had not received them but still no response.
So Chic
Bernina Artista 630, Bernina 800DL, Janome Cover Pro 1000CP + elderly Singer hiding in loft

Tamnymore

Re: The Remnant Shop, Harrogate
« Reply #1 on: February 17, 2018, 14:57:34 PM »
I had a few orders from them years ago and have visited them in person. Might be worth a phone call. I can understand your annnoyance. Understandably they might prioritise actual.orders but they won't get your business if they advertise samples then don't send them.
'One should either be a work of art, or wear a work of art.' Oscar Wilde

Ellabella

Re: The Remnant Shop, Harrogate
« Reply #2 on: February 17, 2018, 16:03:06 PM »
I've had good service from them in the past, both in the shop and by mail order but not been recently.

Two weeks is far to long to wait for samples

Desperately trying to alliterate in North Yorkshire

sewmuchmore

Re: The Remnant Shop, Harrogate
« Reply #3 on: February 17, 2018, 17:27:20 PM »
I have only used the website once for fabric and it took about 3 weeks to arrive. I swore never again.
It's not easy being this perfekt

Janet

So Chic

Re: The Remnant Shop, Harrogate
« Reply #4 on: February 18, 2018, 13:25:00 PM »
Thank you for your replies - it sounds as if on line sales aren't given much priority.  I have now found what I want at the ClothSpot and the service has been great from them.
So Chic
Bernina Artista 630, Bernina 800DL, Janome Cover Pro 1000CP + elderly Singer hiding in loft