They are CRAP. I like their designs, but the patterns are rubbish, the proofreading non existent, the instructions just downright WRONG [god help any beginners that buy these] and their customer service not just non-existent, but into the negative.
Dire.
Do not touch, ever. If you've managed to make something of theirs successfully, trust me, it's not the usual experience.
The only patterns I've ever binned.