I left feedback yesterday and this morning got this
Dear Janet,
Thank you for your e-mail and feedback regarding the new site.
Unfortunately due to system integration deadlines we were forced to launch the new site before it was 100% ready. We understand that this has led to a great deal of customer frustration and we apologise for this and thank you for your patience and understanding.
We remain committed to making further improvements and making the new Sew Direct website the best online retail site for sewing patterns. The key issues being addressed are the customer journey and logins, back of envelope image clarity, greater image availability across the McCall Pattern Company brands and ensuring all current patterns are available and correctly categorised.
We sincerely hope that the addition of the Simplicity, New look and Burda brands to the Sew Today magazine and the ability to shop all brands in one location will greatly enhance the customer experience in future.
Once again, please accept our sincere apologies and know that we and our site developers are working hard to improve the website.
Kind regards,
Lisa Ward
Senior Sales Administrator
Unit 1 Coronation Point
Coronation Street
Stockport, UK
SK5 7PL
0161-480-8734 | 0161-480-8734
lisa.ward@cssindustries.com