Janome Atelier 5 - problems with Shank which holds the foot ...

[annieeg]

Hi,
I have an Atelier 5 which I bought last November brand new, and I've  noticed what I think may be a problem..

The shank which holds the foot keeps coming loose after a few hours of use.
I tighten it up when this happens but it works itself loose again over time.
I'm wondering if the screw thread within the post which supports the shank is damaged ?
 
Has anyone had similar problems (Maybe @Francesca and @Imenei may have some knowledge as I believe they both have/had this machine).
Thanks in advance,
Annieeg

[Goth Gardiner]

I have that happen on my Jamome (another model) too.  I too always just tighten it by hand.

[annieeg]

@Francesca    @Goth Gardiner
Thanks for the feedback

The shank actually fell off the post while I was stitching mid-seam and  .bounced under the needle.
AS this is a new machine and under full guarantee I think I really should  take it up with the shop I bought it from.

[Iminei]

Take it up with the shop by all means ... I would.

Personally I haven't had this problem, but then I tighten with the screwdriver as my hands are fit for nothing.

Did you tighten it up, (not too much) with the screwdriver ???

[annieeg]

@Iminei
I do tighten it up but am careful not to overtighten, I then check it doesn't wobble/isn't loose.
However, after a little while it becomes loose.
I think it might be connected to the movement (vibration) of the machine stitching which makes the screw holding the post in place to become loose.
I've written an e-mail to the dealer (who does have a website but with no terms and conditions!!) and will see what the feedback is.
I don't want to have a "fight" about it, but £899 for a new machine (purchased late October 2018) which appears to have a fault is not something I can just shrug my shoulders about.
I shall post another thread in The Café as I have learned something interesting about payment plans today which other forum members might find useful to know ...
Annie

[Iminei]

Under guarantee (and how), if its a problem to you, they should fix it!

If no joy with the dealer get straight on to Janome! They are very helpful!

[Ohsewsimple]

Could be it’s been overtightened and the thread has gone.  I’ve seen this happen before. The dealer should be able to check for you.