Visited Franklins in Salisbury yesterday, the first time I've been to the city. A relatively short journey 40plus miles.
A wonderful shop with so much to see and try, machines fabric haberdashery etc. In fact too much to take in with one visit. They are part of the Franklins Group and have other stores but also do online sales.
Extremely knowledgeable and helpful staff and the advice and information was totally impartial, no pushy sales patter, equal consideration to lower end price and top price machines. A fabulous place to spend a good few hours (and potentially lots of £££s).
They have an on-site repair shop, my initial reason for travelling there following a number of telephone conversations. You can speak to the technician in person!
And if like me you can spend hours looking at machines and they are demonstrated with full information, an on site cloakroom facility is a huge bonus!
I may not travel there too often however having spoken to the staff knowing who I needed to speak to regarding my needsI need to, I would have no hesitation in ringing them or ordering online.