The Sewing Place

New machine - Grrr!

Wychall

New machine - Grrr!
« on: February 11, 2020, 19:56:37 PM »
Everytime I aquire a 'new' machine there inevitably turns out to be a fault with it that doesnt meet my standards. The result is that the 'new' machine ends up in pieces spread across my workshop bench. My NV1250 embroidery machine was the latest to succomb. It is now stitching beautifully such that my dear wife increased the stitch count by 400000 in a fortnight. As we are both approaching OAP status later this year we decided to treat ourselves. Hence the arrival of an XE1 Stellaire. My good lady excelled herself and put an equal 400000 stitches on it in just a week. Unfortunately, my record still stands, although I wasn't allowed to get my toolbox out. The machine is now winging it's way back to SMD for rectification. Not something we've done, from day 1 it has not been able to wind a bobbin. Just proves that Brothers quality control is not infallible.

Perhaps one of these days I'll have better luck?
Present 'garage' contains 2 x 28K hand crank, 99K hand crank, 66K hand crank, 66K treadle, 201K treadle, 99K electric, 416, 6104, 401G, Futura 1000, Innovis NV1250 and a Jones CS treadle. New arrival Brother XE1 Stellaire

Efemera

Re: New machine - Grrr!
« Reply #1 on: February 11, 2020, 20:24:16 PM »
I feel your pain...the last two ne sewing  machines I’ve had developed faults within a week!.. same thing happened with a new cooker!

Ellabella

Re: New machine - Grrr!
« Reply #2 on: February 11, 2020, 20:32:15 PM »
At least you bought it from a reputable supplier, so should get sorted easily.

Wychall

Re: New machine - Grrr!
« Reply #3 on: February 11, 2020, 21:18:33 PM »
That remains to be seen @Ellabella. They asked me to send them a video of the problem, which I did. They immediately said they had arranged a courier to collect it so all the packaging came back out of the loft. The courier did not arrived as they had given him the wrong address.
They soon sorted that though and collection was arranged for the next day (today). It is now on its way back to SMD for them to decide whether to repair or replace.
I'm getting withdrawal symptoms already!
Present 'garage' contains 2 x 28K hand crank, 99K hand crank, 66K hand crank, 66K treadle, 201K treadle, 99K electric, 416, 6104, 401G, Futura 1000, Innovis NV1250 and a Jones CS treadle. New arrival Brother XE1 Stellaire