A hearty cheer for 'Sew Essentials' in Bolton, especially Irena who is a treasure.
Both occasions when I've ordered from them, a message has flashed up on the screen saying there's a problem and I need to contact them.
When I phoned, it was answered quickly by a real person (Irena) who seemed genuinely interested in helping me. When further information was required that she didn't have she promised to phone me back and did so.
I called today as there was no news about my overlocker that I ordered last Tuesday. It appears that the customer before me ordered the last of the stock. Irena was incredibly helpful giving me alternatives and also gave me various tips about overlockers - she teaches classes on using the bloomin' things!
A little ray of light in my day and a splendid example of customer service.