The Sewing Place

Resources => Your Favourite Suppliers => Topic started by: Acorn on November 22, 2018, 13:24:48 PM

Title: Hot Pink Haberdashery
Post by: Acorn on November 22, 2018, 13:24:48 PM
Has anyone used Hot Pink Haberdashery?

I placed an order with them on November 10th, and received a shopify email on the 12th saying that the order was on its way.  Logging on to my account with them shows the order as still being prepared.  I emailed them 2 days ago to ask what was happening and I haven't had a response.   -<
Title: Re: Pink Haberdashery
Post by: Acorn on November 23, 2018, 16:59:43 PM
Well, I still haven't had a reply to my email, and I sent another this morning saying that if I didn't hear from them (or receive the goods) very soon I would be taking up a case with Paypal.   :(

I'll probably try sending anther email, possibly from a different email address in case mine is getting blocked for some reason.  That wouldn't explain the lack of delivery, of course.   :(
Title: Re: Pink Haberdashery
Post by: Ohsewsimple on November 23, 2018, 17:10:22 PM
Not heard of this company @Acorn but I hope you get it sorted soon.
Title: Re: Hot Pink Haberdashery
Post by: Acorn on November 23, 2018, 17:25:00 PM
I came across them when looking for a 4 inch triangle template - they're the only place I could find one.  They don't seem to have a massive stock, but I (thought I) liked the ethos, and the site says 'All orders are dispatched within 2 working days. Our standard service is Royal Mail First Class.'

I've also just realised that they're called Hot Pink Haberdashery, not just Pink Haberdashery!
Title: Re: Hot Pink Haberdashery
Post by: Esme866 on November 23, 2018, 17:37:26 PM
If an email doesn't receive a reply within 48 hours, I use a telephone to connect with a supervisor. More emails are usually just a waste of time.

Hope you hear something soon!
Title: Re: Hot Pink Haberdashery
Post by: Acorn on November 23, 2018, 17:54:52 PM
They don't give a telephone number, and ask that all contact is done via email.

I have just found them on Twitter though...
Title: Re: Hot Pink Haberdashery
Post by: Acorn on November 24, 2018, 14:13:53 PM
Well, the package arrived today, on Royal Mail 48 hour service, so it looks as though they sent it out when they received my first email.

But why on earth did they not reply to my emails - or update the status of the order, which still says it's being prepared?

Sadly, that's one company I won't be using again.   :(