The Sewing Place

Reception => Tech Know How => Topic started by: Surest1tch on June 09, 2021, 15:20:13 PM

Title: Are we having site problems again?
Post by: Surest1tch on June 09, 2021, 15:20:13 PM
It's running very slow again and when I click on some of the sections I keep getting "we cannot open the page because the connection was lost". It happened on
The Cafe,
Competitions,
Fun with fabric.
I'm having no problems opening the site, I tried a clean-up but it hasn't helped  :S.
Title: Re: Are we having site problems again?
Post by: Mr Twingo on June 09, 2021, 15:37:02 PM
All sections are working blindingly fast for me at the moment. I'll keep an eye on it, though… it could be one of those intermittent issues.
Title: Re: Are we having site problems again?
Post by: Acorn on June 09, 2021, 16:52:26 PM
I've had no problems at all - it's been very good.  I do get that error message when (all too frequently) there is a problem with our broadband, but presumably you haven't had it on other sites?
Title: Re: Are we having site problems again?
Post by: fajita on June 09, 2021, 17:03:09 PM
Working ok here.
Title: Re: Are we having site problems again?
Post by: Surest1tch on June 09, 2021, 19:00:10 PM
I've had no problems at all - it's been very good.  I do get that error message when (all too frequently) there is a problem with our broadband, but presumably you haven't had it on other sites?

No, no problems on other sites and I checked the broadband service when I read your reply, it said there were no problems in this area.
Title: Re: Are we having site problems again?
Post by: Sewbusy on June 10, 2021, 09:10:55 AM
I've had issues for a week or so, photos and avatars not showing etc and on initial opening something 'strange' which then reverts to normal. Forgive my lack of it tech language!
Title: Re: Are we having site problems again?
Post by: Ploshkin on June 10, 2021, 10:52:31 AM
Ive also had problems with photos and avatars not showing but have assumed its our broadband which seems to have been a bit slow.
Title: Re: Are we having site problems again?
Post by: Acorn on June 10, 2021, 11:52:47 AM
From the thread about the avatars and images:

I suspect that the webhosts have done something with the way images are being cached in order to stop all the errors and outages.  We/they are working on sorting things out properly and permanently but it is not straightforward.

If you clear your cache (maybe several times), and right click on images and view them (or however your browser does this), then refresh them (maybe several times), you can sometimes sort them out - but it's a hassle and won't always work.

You will almost certainly find that it is OK most of the time, and only wrong sometimes.
Title: Re: Are we having site problems again?
Post by: Celia on July 26, 2021, 13:54:17 PM
I am having problems with the site today not sure if it’s just me anyone else got problems, it keeps failing to open or opens very slowly
Title: Re: Are we having site problems again?
Post by: Lowena on July 26, 2021, 14:12:06 PM
Yes @Celia it's been like that for me since yesterday :(
@Mr Twingo   @Iminei  any help available???
It's driving me mad
Title: Re: Are we having site problems again?
Post by: Greybird on July 26, 2021, 14:12:41 PM
Mine too.
Title: Re: Are we having site problems again?
Post by: Helen M on July 26, 2021, 14:16:38 PM
Yes it's been very slow for me since yesterday, not all the time though but it's been the same on laptop and Android tablet.
Title: Re: Are we having site problems again?
Post by: Silver Rose on July 26, 2021, 14:26:02 PM
Me too, yesterday and today and some avatars are blacked out.
Title: Re: Are we having site problems again?
Post by: Flobear on July 26, 2021, 14:32:39 PM
Slow here intermittently though when it comes through I see avatars and photos.  Fine on other sites I'm visiting.
Title: Re: Are we having site problems again?
Post by: Lachica on July 26, 2021, 15:09:20 PM
I posted but it disappeared - again. That's happening a lot lately. It's also v slow.
Title: Re: Are we having site problems again?
Post by: realale on July 26, 2021, 17:16:20 PM
I was reading a page this morning and when I clicked on to the next page I got a message saying 'site maintenance in progress' and nothing loaded at all. It seems fine now though.
Title: Re: Are we having site problems again?
Post by: Ohsewsimple on July 26, 2021, 18:56:16 PM
Thought it was me!   Mine's very slow too.
Title: Re: Are we having site problems again?
Post by: b15erk on July 26, 2021, 19:15:33 PM
I've had a few problems too, but thought it was the internet.

I've found it very slow to load, and I'm being told that I have already liked something when I can see I haven't...

Jessie
Title: Re: Are we having site problems again?
Post by: Iminei on July 26, 2021, 20:44:06 PM
Sorry I ve been at work all day and am not having any problems tonight.

It would be good if those who are having trouble could log the date and time these are occurring for us ...
and then maybe @Mr Twingo  could get in contact with TSO and give them some hard facts.

We have not heard anything about the proposed forced migration yet but they said between June and August ???
Title: Re: Are we having site problems again?
Post by: Mr Twingo on July 26, 2021, 22:16:41 PM
I've been checking in and out throughout the day, and have experienced no problems with speed or pages loading. Such is the nature of IT problems  :headbang:

When you experience issues with the site, together with date and time, please include the name of your internet provider. Sometimes the problem lies with the ISP, not with TSO.

If you like, you can check before posting by visiting https://www.isitdownrightnow.com/ (https://www.isitdownrightnow.com/) and entering thesewingplace.org.uk as the site to check.
Title: Re: Are we having site problems again?
Post by: BrendaP on July 26, 2021, 22:43:42 PM
I've been able to log in and read threadsand reply without problem, but twice over the last couple of days I've tried to start a new thread - about the scrappy quilt I'm making and both times when I pressed 'submit' it thought about it and then suddenly went to a blank white screen.  Both times I hit the back button and tried submitting again only to get a message that I had already uploaded that message  :S   

However there is no thread started by me about a scrappy quilt to be found on TSP.   :'(

Each attempt included photos but I know they were all well within the size limit because I export them from Photos to the desktop with a maximum dimension of 500 pixels which is well below the recommended maximum size.
Title: Re: Are we having site problems again?
Post by: Mr Twingo on July 26, 2021, 23:25:15 PM
Brenda, I'll look into this in more detail tomorrow. I've had a quick look at your activity, and sure enough, there are no logs of you having started such threads.

Hmmm
Title: Re: Are we having site problems again?
Post by: BrendaP on July 27, 2021, 09:13:38 AM
@Mr Twingo thank you.

I will have another attempt at starting another thread.
Title: Re: Are we having site problems again?
Post by: BrendaP on July 27, 2021, 09:45:08 AM
@Mr Twingo   Success this morning, I've been able to start a new thread.
Title: Re: Are we having site problems again?
Post by: Mr Twingo on July 27, 2021, 10:01:35 AM
Thank you.

I'm at a loss as to why this happened to you; there are no error logs generated by your account. The logs do show that you posted a new thread today at 09:42:44.

Title: Re: Are we having site problems again?
Post by: Ohsewsimple on July 27, 2021, 13:19:21 PM
Seems to be working ok this morning
Title: Re: Are we having site problems again?
Post by: Celia on July 27, 2021, 13:50:07 PM
All working ok for me know, thank you
Title: Re: Are we having site problems again?
Post by: Lachica on July 27, 2021, 13:54:07 PM
Re @BrendaP  @Mr Twingo  what you described yesterday evening is what's happened for me The last few times I tried to update my diary thread. The last time was a few weeks ago, I've given up.on it.
Title: Re: Are we having site problems again?
Post by: BrendaP on July 27, 2021, 15:44:09 PM
This morning I was able to upload a new thread - or so I thought!  It appeared on my screen as a new thread.

Then I went out - aborted outdoor art group meeting which was rained off!

Home again and I've been sewing some squares together and tehn looked on here again and the thread has disappeared. :o 

It seems that the lovely @Iminei  has been able to recover what I posted and uploaded it to another new thread
https://thesewingplace.org.uk/index.php/topic,13132.msg247634.html#msg247634 (https://thesewingplace.org.uk/index.php/topic,13132.msg247634.html#msg247634)
but I couldn't 'Like' her posting because there is no Like button.

All very strange  :scream:
Title: Re: Are we having site problems again?
Post by: BrendaP on July 27, 2021, 15:48:28 PM
And suddenly I have found the thread I started this morning!   >:) >< :[ :thinking: :facepalm:
Title: Re: Are we having site problems again?
Post by: Iminei on July 28, 2021, 08:39:14 AM
@BrendaP 

the Lack of Likes (see what I did there  :laughing: ) was entirely due to my lack of tech know how ... Mr T has now facilitated that for me ... but I have merged the two threads into one to prevent confusion ... Its now in your Darkside Diary.

Sorry about all the technowhatery recently ... All I can say is please bear with us.

Regards Invisible Likes ...
Sometimes I 'like' a post and it flashes up that I have already liked that post ??? But doesn't show ...
I have found if you refresh the page, the 'like' appears as if by magic. Try it!
Title: Re: Are we having site problems again?
Post by: BrendaP on July 28, 2021, 08:52:44 AM
Thank you @Iminei
Sometimes computer vagaries are beyond the understanding of us mere mortals.

Thank you too to @Mr Twingo for sorting things out
Title: Re: Are we having site problems again?
Post by: Lilian on August 03, 2021, 12:38:15 PM
Who let the gremlins out?  :rant:
Title: Re: Are we having site problems again?
Post by: Mr Twingo on August 03, 2021, 12:55:02 PM
@Lilian are you having issues?

Things are running slow for me.
Title: Re: Are we having site problems again?
Post by: Lowena on August 03, 2021, 13:07:18 PM
Slow and loading problems
Title: Re: Are we having site problems again?
Post by: Surest1tch on August 03, 2021, 13:15:18 PM
Slow loading and buffering here when I try to reply to a post.
Title: Re: Are we having site problems again?
Post by: Mr Twingo on August 03, 2021, 13:57:16 PM
Slow replies are what I experienced, too, though it seems all right now. I'll keep an eye on things.
Title: Re: Are we having site problems again?
Post by: Lilian on August 03, 2021, 19:48:41 PM
@Lilian are you having issues?

Things are running slow for me.

I saw everybody had made 4 posts, every post had only 4 replies, all the posts were showing one capital letter mostly 'T' and 'H', the replies appeared to be on somebody else's name. It was really weird  :S
Title: Re: Are we having site problems again?
Post by: Iminei on August 03, 2021, 19:54:08 PM
Just back from another 12 hour day at work ... I was testing, so had to get up at 4.30  :faints: to be on site for 6.30 so sorry Ive missed this!

Im wondering whether TSO are trying to migrate us ... they did say from May til the end of August ... however they also said they would give us 7 days notice which I havent yet had.

Im sorry if youre having issues ... please bear with us xxx
Title: Re: Are we having site problems again?
Post by: Iminei on August 03, 2021, 19:54:54 PM
@Lilian  ... Where is this ????
Title: Re: Are we having site problems again?
Post by: Lilian on August 03, 2021, 20:00:12 PM
@Lilian  ... Where is this ????

This was this morning around 9:30 ish and lasted through to the afternoon.  It's all ok now though  :)

I was on my iPad so don't know if that had anything to do with it.  I am now on my laptop and it was all ok when I came on late this afternoon.

P.S. What is this job you have, I must have missed your post?  I am intrigued, I thought you were selling the lovely things you made?  :)
Title: Re: Are we having site problems again?
Post by: Ohsewsimple on August 03, 2021, 22:13:50 PM
I’m finding posts are slow to load today. 
Title: Re: Are we having site problems again?
Post by: Mr Twingo on August 03, 2021, 22:44:32 PM
I’m finding posts are slow to load today.

It has been variable for me. Lightning fast one moment, then slow. I can't see a pattern, and there are no reported service issues on TSO Host.

I continue to monitor what's going on.
Title: Re: Are we having site problems again?
Post by: Iminei on August 04, 2021, 09:51:35 AM
@Mr Twingo  ... Ive had problems sending emails from The TSP email ... I had to send them from my personal address
Title: Re: Are we having site problems again?
Post by: Mr Twingo on August 04, 2021, 17:39:05 PM
One of those cryptic messages that doesn't reveal much about where the problem lies. It could be our mail server, or the recipient's.

I've checked the logs, but there is nothing to be found.  :headbang:
Title: Re: Are we having site problems again?
Post by: Lilian on August 04, 2021, 18:19:24 PM
My issues with the number 4 seems to only be on my iPad, it is perfectly ok on my laptop  :)
Title: Re: Are we having site problems again?
Post by: Celia on October 14, 2021, 15:30:23 PM
I am having trouble opening the site today, it is very slow and often comes up with this fault https://thesewingplace.org.uk/index.php?action=post;topic=12918.0;last_msg=248642
Title: Re: Are we having site problems again?
Post by: Lizzy777 on October 14, 2021, 15:39:06 PM
I am having trouble opening the site today, it is very slow and often comes up with this fault https://thesewingplace.org.uk/index.php?action=post;topic=12918.0;last_msg=248642


Same here too. >:)
Title: Re: Are we having site problems again?
Post by: Diane on October 14, 2021, 15:39:08 PM
@Celia I have only just been able to log in, no access for about 3 hours or so
Title: Re: Are we having site problems again?
Post by: b15erk on October 14, 2021, 15:57:02 PM
I've been off for several hours... All seems OK now though.

Jessie
Title: Re: Are we having site problems again?
Post by: Lizzy777 on October 14, 2021, 16:25:59 PM
I'm back on ok too  :)
Title: Re: Are we having site problems again?
Post by: Iminei on October 14, 2021, 16:28:55 PM
@Mr Twingo  could you have a scout around and see if TSO have migrated us ??
Title: Re: Are we having site problems again?
Post by: Catllar on October 14, 2021, 17:02:42 PM
Scuse me, but if we're migrating can we have a say to which country we go please - just saying Bali is very pleasant at this time of the year!!! :)
Title: Re: Are we having site problems again?
Post by: So Chic on October 14, 2021, 17:11:17 PM
I’ve only just been able to log in after trying since mid morning.
Title: Re: Are we having site problems again?
Post by: Mr Twingo on October 15, 2021, 22:56:20 PM
I've had a look, but can't any information about the migration. However, there were some server issues yesterday that were resolved this morning.

I'm gong to contact TSO to try to find out more.
Title: Re: Are we having site problems again?
Post by: Iminei on October 16, 2021, 07:51:42 AM
Thank you ... Please do so and let us know ...

This 'migration' timeline has been stretched out quite far now ... Is there a way you can tell that they have migrated us?
Title: Re: Are we having site problems again?
Post by: Acorn on October 16, 2021, 11:30:37 AM
@Iminei They said they would tell you before they started the migration, so presumably if they haven't said anything, they haven't done it yet.
Title: Re: Are we having site problems again?
Post by: Iminei on October 16, 2021, 17:00:40 PM
Hey Darling  :hug: 

No news but they said all the migrations would be done by the end of July August September
and they also said they would migrate us first ! HA! (said a la Mrs Krabappel )
Title: Re: Are we having site problems again?
Post by: Acorn on October 16, 2021, 22:23:35 PM
Maybe they're having trouble figuring out what to do with us and are consulting the best brains available... oh look, a flying pig...