The Sewing Place

Resources => Your Favourite Suppliers => Topic started by: So Chic on February 17, 2018, 13:38:19 PM

Title: The Remnant Shop, Harrogate
Post by: So Chic on February 17, 2018, 13:38:19 PM
Has anyone used this supplier and have they had good service?  I ordered samples from them about a fortnight ago and I emailed them yesterday to ask why I had not received them but still no response.
Title: Re: The Remnant Shop, Harrogate
Post by: Tamnymore on February 17, 2018, 14:57:34 PM
I had a few orders from them years ago and have visited them in person. Might be worth a phone call. I can understand your annnoyance. Understandably they might prioritise actual.orders but they won't get your business if they advertise samples then don't send them.
Title: Re: The Remnant Shop, Harrogate
Post by: Ellabella on February 17, 2018, 16:03:06 PM
I've had good service from them in the past, both in the shop and by mail order but not been recently.

Two weeks is far to long to wait for samples

Title: Re: The Remnant Shop, Harrogate
Post by: sewmuchmore on February 17, 2018, 17:27:20 PM
I have only used the website once for fabric and it took about 3 weeks to arrive. I swore never again.
Title: Re: The Remnant Shop, Harrogate
Post by: So Chic on February 18, 2018, 13:25:00 PM
Thank you for your replies - it sounds as if on line sales aren't given much priority.  I have now found what I want at the ClothSpot and the service has been great from them.