The Sewing Place

Reception => Tech Know How => Topic started by: Francesca on May 16, 2017, 11:29:28 AM

Title: Report an issue here
Post by: Francesca on May 16, 2017, 11:29:28 AM
Hello everyone,

As we occasionally have issues that crop up, I'm going to make this thread a place to share them. I know we have the suggestion box thread but it's a bit unwieldy.

I'm going to ask that chatter is kept to a minimum in this thread. If you want to talk more about the issue, feel free to make a separate thread but be aware that thread won't be a place to specifically report an issue, and I might miss it. I will work through the bugs in this thread only.

I'm also going to ask that all issue reports are posted in the following manner:

1. Describe the issue as succinctly as you can
2. When does the issue occur? (Always, when I go on my profile, when I send a message etc)
3. Is the issue intermittent or constant?
4. Do you have a link to the issue?
5. What browser are you using?
6. What device? (Desktop, laptop, Kindle, iPhone etc)
7. What OS? (Windows, Mac, Ubuntu etc)

Please then always provide a screenshot even if you think it means nothing. Unless, of course, you can't reproduce the issue a second time.

A screenshot really helps me out.
Title: Re: Report an issue here
Post by: Diane on June 04, 2017, 11:50:56 AM
Sorry if this in the wrong place, wasn't sure if I had to tag it on to your message or start a separate thread.

1. I started there anyway you could move the footer on the forum page to the left as it blocks the chat box and makes it difficult to see what's been written or what you are writing.

2. Just occurs when using the chat room.

3. It's constant when using chat.

4. I'm using the chrome browser.

5. I have an iPad

I have attached a screenshot.
Title: Re: Report an issue here
Post by: Iminei on June 07, 2017, 10:02:07 AM
Diane,
Im not a techno bod and I find this irritating too, but if you scroll your page up (into the forums) it makes it just about acceptable.... Until one of the tech support respond to your plea thats all I can suggest... Fran, C3PO ?????
Title: Re: Report an issue here
Post by: Diane on June 07, 2017, 10:19:57 AM
Thanks
Title: Re: Report an issue here
Post by: Francesca on June 07, 2017, 10:27:34 AM
Investigating now Done. A hard refresh (http://thesewingplace.org.uk/index.php/topic,488.0.html) may be required.
Title: Re: Report an issue here
Post by: Diane on June 07, 2017, 10:46:24 AM
Thanks Francesca, works a treat.
Title: Re: Report an issue here
Post by: Maximum on June 09, 2017, 17:02:35 PM
I'm having trouble with "recent unread topics" but it appears I'm not the only one. Trawling through the main menu looking for last post Today is tedious!
Yesterday I posted a response but it did not appear so I rewrote it and assumed it was operator error. It has just happened again, wrote a reply, click on post and nothing. Tried several times but worried it would duplicate over and over. Finally the post appeared but BEFORE another response that I read while I was typing. Appears something is getting scrambled somewhere?
Title: Re: Report an issue here
Post by: Francesca on June 09, 2017, 20:54:16 PM
I'm having trouble with "recent unread topics" but it appears I'm not the only one. Trawling through the main menu looking for last post Today is tedious!
Yesterday I posted a response but it did not appear so I rewrote it and assumed it was operator error. It has just happened again, wrote a reply, click on post and nothing. Tried several times but worried it would duplicate over and over. Finally the post appeared but BEFORE another response that I read while I was typing. Appears something is getting scrambled somewhere?

Hi Maximum,

This query is being discussed here: http://thesewingplace.org.uk/index.php/topic,1013.0.html

I am writing updates in that thread. I've been discussing with the SMF support community but have raised it up to the SMF software team now as the community wasn't able to help with the issue.
Title: Re: Report an issue here
Post by: Maximum on June 09, 2017, 21:46:58 PM
Thx. Is the second problem of my replies not posting part of the same issue or something else. Perhaps I should have split into 2 separate posts to make it clear - sorry.
Title: Re: Report an issue here
Post by: Francesca on June 09, 2017, 21:54:17 PM
Thx. Is the second problem of my replies not posting part of the same issue or something else. Perhaps I should have split into 2 separate posts to make it clear - sorry.

Apologies I mixed the two issues together.

Can you please review the first post and let me know the details. Also if you can provide a time immediately after this occurs it would help me greatly.
Title: Re: Report an issue here
Post by: Maximum on June 10, 2017, 00:12:49 AM
The last time I had trouble getting a reply to actually post was June 8th. It did finally go at 21.13 but prior to that I must have clicked on "post" at least 6 times. Can't remember the previous occasion, life and several large glasses of red stuff have have got in the way! No problems today so might be a one off.
Title: Re: Report an issue here
Post by: Francesca on June 13, 2017, 19:39:25 PM
I haven't been able to tally up an error log with that time. It does sometimes happen (it can be a case of your connection dropping, or ours) but if it happens again please let me know.
Title: Re: Report an issue here
Post by: Maximum on July 03, 2017, 20:51:15 PM
Topic Reply Emails
In the last 2 days when I get an email to say someone has responded to a topic I'm following the link does NOT take me to the post referred to!
It's always worked before but certainly today (3rd July), and I'm fairly sure yesterday,I have had several such emails yet the link takes me to something older that I have already read. If I go back to the email and click the link again it successfully 'finds' the post it refers to.
I have closed down TSP and Chrome and switched off the iPad and iPhone between logging on but to no effect.
Not a major issue especially if no one else has noticed or commented as I do get there in the end :)
Title: Re: Report an issue here
Post by: Iminei on July 03, 2017, 20:55:37 PM
Cant help as I'm not a technobod ...
but please pm Fran, she will see it in her emails and therefore have a chance to respond...

hope that helps

x
Title: Re: Report an issue here
Post by: Francesca on July 04, 2017, 10:05:10 AM
Topic Reply Emails
In the last 2 days when I get an email to say someone has responded to a topic I'm following the link does NOT take me to the post referred to!
It's always worked before but certainly today (3rd July), and I'm fairly sure yesterday,I have had several such emails yet the link takes me to something older that I have already read. If I go back to the email and click the link again it successfully 'finds' the post it refers to.
I have closed down TSP and Chrome and switched off the iPad and iPhone between logging on but to no effect.
Not a major issue especially if no one else has noticed or commented as I do get there in the end :)

Thanks for letting me know.

So you're getting update emails and it's just taking you to entirely the wrong thread?

Can you send me the link for the thread it's taking you to (from the email) vs the one you're supposed to be going to?
Title: Re: Report an issue here
Post by: Maximum on July 04, 2017, 12:39:47 PM
Sorry I obviously didn't make it clear!
The link takes me to the correct thread but lands on an older post that I have already read rather than the post by "name of person" referred to in the email.
Clear as mud??!
Title: Re: Report an issue here
Post by: Maximum on July 04, 2017, 19:48:11 PM
Just as I thought everything was OK and links were all working today on iPhone and iPad it has just happened again!
I have just opened an email dated 4/7/17 @ 14.05 re Sorry I've been gone post which should have taken me to a reply by Pinkstar. Instead the link took me to Catllar's reply dated 3/7/17 @ 17.54. I had to scroll down to get to Pinkstar's post.
Title: Re: Report an issue here
Post by: Manuela on July 08, 2017, 15:43:27 PM
I hope I manage to post a reply here, today the forum has been awfully slow and stopped loading when I (unsuccessfully) tried to reply in several threads.

ETA: On second attempt I managed to reply here, however, replies with picttures in other threads timed out, and when trying to repost led my to 'start a new thread'.
Is anyone else having similar problems? It can't be my internet connection, as other websites work just fine.
Title: Re: Report an issue here
Post by: Deafoldbat on July 11, 2017, 18:38:13 PM
http://thesewingplace.org.uk/index.php/topic,1574.0.html
(Dark Side, cot quilt)

In Iminei's posts 40 and 44 I believe there are pictures, but all I get is a 'no entry' sign. Any ideas why?  Other people can see them because they've commented on them. Pictures in earlier and later posts in that thread show up fine.
Title: Re: Report an issue here
Post by: Syrinx on July 11, 2017, 19:13:07 PM
Snap DOB. I'm using firefox for android.
Title: Re: Report an issue here
Post by: Lowena on July 11, 2017, 19:35:20 PM
I'm on a p.c and Chrome, pictures all fine but board it terribly slow at loading  :)
Title: Re: Report an issue here
Post by: Acorn on July 11, 2017, 21:17:16 PM
Iminei's pictures are hosted by Google, and I can only see them if I'm logged into my Google account - which I usually am, fortunately.

Although if I do log out of Google and then log back in again I have to close and reopen my browser and possibly also clear my cache before the pictures come back.
Title: Re: Report an issue here
Post by: Iminei on July 13, 2017, 08:15:49 AM
Mea Culpa ...

My Bad Girls

I had deleted the images from the album (in an effort to clean it up and keep it relevant) ...
hence they could not be found.

I have removed post 40 and put the final binding fabric back in the album and post 44  of the thread.

Sorry!
Title: Re: Report an issue here
Post by: Francesca on July 13, 2017, 17:08:48 PM
http://thesewingplace.org.uk/index.php/topic,1574.0.html
(Dark Side, cot quilt)

In Iminei's posts 40 and 44 I believe there are pictures, but all I get is a 'no entry' sign. Any ideas why?  Other people can see them because they've commented on them. Pictures in earlier and later posts in that thread show up fine.

This isn't a forum issue. It's an issue with how Im shares photos. She shares them from a Google Photos album. The confusing thing is that some of us have ended up with viewing privileges because Google assigns viewing privileges to each person. And sometimes when she moves photos around in albums, we lose or gain the ability to see them!
Title: Re: Report an issue here
Post by: Deafoldbat on July 13, 2017, 18:48:22 PM
Thanks , Fran. I continue to resist Google's attempts to take over my world, so I'll just imagine the pics. :D
Title: Re: Report an issue here
Post by: wrenkins on August 17, 2017, 15:12:53 PM
I got spat out.
The site wouldn't recognise my password and sent me two emails to reset.
I didn't like it.  :'(
Don't lock me out again please.  :(
Title: Re: Report an issue here
Post by: Iminei on August 17, 2017, 15:31:23 PM
Wrenkie, Please be assured that neither Fran , C3PO or myself have spat you out...

Sometimes gremlins get into the machinery and make mischief ....

i'm hoping all is well now and you will experience no further problems 'cos Imself is at sea most of the time and Fran flits in and out increasingly rarely I believe which leaves me ... and I is a technodunce!
Title: Re: Report an issue here
Post by: wrenkins on August 17, 2017, 16:46:48 PM
I too am all at sea.  :S
Don't know what happened but it seems to be mended now thank goodness. I was all offended.
Title: Re: Report an issue here
Post by: Francesca on August 18, 2017, 11:43:54 AM
Had a look through the logs and i couldn't see an issue relating to your login but hopefully it doesn't happen again.

If it does, please jot down the date and the exact time as I can then match it up with the logs which give me a little bit more information.
Title: Re: Report an issue here
Post by: wrenkins on August 18, 2017, 20:12:20 PM
Thanks Fran. I did the slow motion typing and everything. Caps lock on/off. All my technical know how was thrown at my keyboard!!! (Didn't take long.)
Hopefully it was a wee hiccup.
Title: Re: Report an issue here
Post by: Greybird on August 18, 2017, 23:18:15 PM
I haven't had the same problems the others had, but I tried to click that I "liked" something yesterday and I was informed that I had already liked it!
I hadn't though - it was in a post I had not even looked at before. Doesn't matter much in the great scheme of things, but just thought I'd mention it.
Title: Re: Report an issue here
Post by: Francesca on August 22, 2017, 09:24:58 AM
I'll keep an eye on the logs :)
Title: Re: Report an issue here
Post by: Bodgeitandscarper on September 27, 2017, 08:17:21 AM
I don't seem to be getting email notifications of new replies to threads any more.  A few days ago, I did stop notifications for (I thought) just one thread, but now I'm not getting any at all.  I've checked settings, but notifications are enabled, and I've also checked my junk/spam/bin/other rubbish folders in my email.
Title: Re: Report an issue here
Post by: Iminei on September 27, 2017, 08:27:11 AM
Hi B&S,
yes we have been having a problem with notifications this past week, making the forum unusually quiet at the mo....

C3PO is on it as I type and will be starting a dedicated thread to let people know what we will be doing about it.

Thank you for letting us know.
Title: Re: Report an issue here
Post by: Greybird on October 05, 2017, 12:08:34 PM
i'm reporting this in case it might be affecting other people. When I was in TSP late yesterday evening, my computer security thingy (Avast) came up with a warning that a threat had been detected and insisted I do a virus scan. I did that, went off to bed and forgot all about it. I have come into TSP twice this morning and both times got a warning that a threat had been detected.

It's telling me it's dealt with the threat, but I thought I'd better mention it.

Sorry, I couldn't do a screen shot because it didn't stay on there long enough for me to figure out how to do it.

Title: Re: Report an issue here
Post by: Pearl on October 05, 2017, 12:11:53 PM
I've had this problem, too, Greybird, also with Avast.
Title: Re: Report an issue here
Post by: Sandra on October 05, 2017, 12:13:37 PM
Same here, Greybird. Every time I come on here this morning, I've had the same warning and my anti-virus has blocked it.

Don't know how to do a screenshot, but I jotted it down.

coinhive.com.......infected with JS:Miner-A

Sandra.
xxx
Title: Re: Report an issue here
Post by: Stitches on October 05, 2017, 12:22:33 PM
Same Here.Every time I have loged in today Ive had the same warning

coinhive.com.......infected with JS:Miner-B(pup)
Title: Re: Report an issue here
Post by: Iminei on October 05, 2017, 13:14:56 PM
I have had this too ... It seems to go away once you click on the close icon but I'll ask Fran to look into this.

Thank you Ladies.
Title: Re: Report an issue here
Post by: Madame Cholet on October 05, 2017, 15:08:26 PM
I don't know if this is related to the above as I am not computer tech-minded, but since yesterday evening each time I visit the forum my laptop acts strangely, like the processor or something is going into overdrive and the fans speed up and the thing feels mega hot and is racing away... it stops when I shut down Firefox.
It doesn't happen when I visit any other site.
(I have an elderly macbook btw).
I'll have to leave now as it is doing it again  :o
Title: Re: Report an issue here
Post by: supergran on October 05, 2017, 20:58:59 PM
I've also had the coinhive miner thing. I'm using avast too. Happens every time I log onto TSP.
No, it's not avast, its avg.
Title: Re: Report an issue here
Post by: UttaRetch on October 05, 2017, 21:53:50 PM
... No, it's not avast, its avg.
It's both as Avast took over  (https://www.theregister.co.uk/2016/07/07/avast_1_3bn_dollar_avg_buyout_offer/) AVG last year.  I tried both of them before the merger, but ditched them both for the free version of Bitdefender (https://www.bitdefender.co.uk/).
Title: Re: Report an issue here
Post by: Greybird on October 05, 2017, 22:29:49 PM
Quote
coinhive.com.......infected with JS:Miner-A 

Yes that's what mine says. It's still happening each time I visit. If we all have Avast, does this mean it's only Avast that thinks it's a problem then?
Title: Re: Report an issue here
Post by: PollyWally on October 06, 2017, 00:27:13 AM
I got this message as well, I'm using AVG.
Title: Re: Report an issue here
Post by: Iminei on October 06, 2017, 08:22:08 AM
I have sent an email, pm and fb message out to Fran about this .... Lets hope she checks in soon!!!

Have got in touch with Fran, who will be looking at the problem this morning!
Title: Re: Report an issue here
Post by: UttaRetch on October 06, 2017, 08:36:34 AM
coinhive.com.......infected with JS:Miner-B(pup)

I googled this and it looks as if this is a trojan (https://malwaretips.com/blogs/remove-coinhive-miner-virus/) that might have piggy-backed a download.  I am using a Mac desktop and have not seen this flag when logging into TSP or any other fora.
Title: Re: Report an issue here
Post by: Francesca on October 06, 2017, 10:33:25 AM
I'm looking into the issue.

I can explain a little bit what's going on here, and it is an issue, but luckily not one with fears about personal data or anything, but it appears one of our site add-ons has a bitcoin miner attached. This means the bitcoin miner uses your computer processing power to mine bitcoins (which are used as currency) so they are essentially using the power of your PC rather than their own. So it's not nice at all obviously and we need to get rid of it BUT you are not going to have personal data stolen or anything... just wanted to allay those fears.

Looking into it now. Please always make sure your antivirus software is up to date too, sounds like most people have it and it's sorted things out :)

Really sorry about this guys, these things happen :(
Title: Re: Report an issue here
Post by: Sandra on October 06, 2017, 10:45:27 AM
Thank you for the explanation. :)

Sandra.
xxx
Title: Re: Report an issue here
Post by: Elnnina on October 06, 2017, 10:58:08 AM
I too have received warnings that this threat has been secured, in fact several times now and I am also on the full version of AVG.

Incidentally both my husband’s computer and mine have the same settings for connection to the internet and e-mail, however my laptop is the only one that is used to connect to TSP, so I do wonder if this Trojan as Uttaretch calls is has come in on something connected with TSP, as my husband hasn’t had this notice at all.

Incidentally as I went to log on here up popped another notification of this threat, in fact that is two this morning.
Title: Re: Report an issue here
Post by: Francesca on October 06, 2017, 11:23:52 AM
As this is quite an important issue (rather than some of our smaller technical quirks) I have made a new thread regarding it, so please direct any discussion here: http://thesewingplace.org.uk/index.php/topic,2405.0.html

I will move posts after this point into this new thread so we can discuss.
Title: Re: Report an issue here
Post by: Gernella on October 06, 2017, 11:46:42 AM
I tried to log on last night using my Surface, was just trying to figure out what my password is as normally it gets put in automatically, when a message popped up saying that this was not a safe  site and any passwords would not be protected and seen by others.  Not sure whether it was a Opera warning or Windows Defender.  Never had it before.
Title: Re: Report an issue here
Post by: Francesca on October 06, 2017, 12:29:42 PM
Please see my post above, Gernella.
Title: Re: Report an issue here
Post by: Pearl on November 05, 2017, 16:48:42 PM
Hi, I'm trying to upload my block for August's BOM but can't attach the photo.  The message is:-
The attachments upload directory is not writable. Your attachment or avatar cannot be saved.

Problem solved.  Thanks, Pearl

Title: Re: Report an issue here
Post by: Iminei on November 06, 2017, 08:11:17 AM
Glad you got it sorted Pearl, and your block is lovely!
Title: Re: Report an issue here
Post by: Sewbee on November 06, 2017, 16:19:16 PM
Having a bit of a problem loading forum pages here. The problem is spasmodic and has been occurring the last 2-3 days. I don't have this problem with any other websites. I am using an iPad. Just now I encountered a 509 Bad Gateway message. This morning I got a message, too, but didn't pay attention to what it was. When I got the bad gateway message a few minutes ago I thought I should report it. No Internet/router problems here that I am aware of.
Title: Re: Report an issue here
Post by: Lowena on November 07, 2017, 09:58:41 AM
Couldn't access the forum yesterday from a pc, W7 and Chrome. Everything else was ok. Fine today though :)
Title: Re: Report an issue here
Post by: Francesca on November 07, 2017, 10:57:13 AM
Lowena what was happening when you tried to access?

I'll have a look in the logs for both of these issues :)
Title: Re: Report an issue here
Post by: UttaRetch on November 07, 2017, 12:07:15 PM
I think the internet is slowing down. 0_0 A lot of fora I have visited recently have been slow to load.
Title: Re: Report an issue here
Post by: Lowena on November 07, 2017, 13:28:45 PM
Just a blank page with the circle going round and round Fran, then the message to reload. Fine today though :)
Title: Re: Report an issue here
Post by: Efemera on November 07, 2017, 15:27:08 PM
Having trouble posting pictures, both in the gallery and the thread..keep getting error messages.
Title: Re: Report an issue here
Post by: Francesca on November 07, 2017, 15:56:43 PM
What do the error messages say?
Title: Re: Report an issue here
Post by: Efemera on November 07, 2017, 17:15:17 PM
Fatal error: Allowed memory size of 94371840 bytes exhausted (tried to allocate 16128 bytes) in /var/sites/t/thesewingplace.org.uk/public_html/Sources/Subs-Graphics.php on line 412
Title: Re: Report an issue here
Post by: Lowena on November 07, 2017, 18:25:33 PM
I got that this afternoon, despite the fact I'd posted identical pics this morning ok
Title: Re: Report an issue here
Post by: Francesca on November 07, 2017, 22:00:23 PM
Hmm, we've seen that one before when the picture upload is too large. Surprising that you were able to upload the same picture again later. I'll look into it!
Title: Re: Report an issue here
Post by: Efemera on November 08, 2017, 07:53:01 AM
I’ve uploaded lots of pictures before using the same device ( iPad) with no problem
Title: Re: Report an issue here
Post by: sewmuchmore on November 19, 2017, 18:11:48 PM
Help, over the last few days every time i try to go back using my browser button or clicking on The Sewing Place to take me back to main page the system is very slow and then i keep getting internal server message: server is unable to connect you. I have to shut my browser page down and start again.
Title: Re: Report an issue here
Post by: fajita on November 19, 2017, 18:14:37 PM
Oh it's slow to load on my iPad, too. I just assumed it was my connection. Maybe it's you not me  8)
Title: Re: Report an issue here
Post by: supergran on November 19, 2017, 18:30:42 PM
Same here on both Chrome and MS Edge.
Title: Re: Report an issue here
Post by: Francesca on November 19, 2017, 18:31:41 PM
I've actually seen this myself so I will see if there are any logs on the server about why this is happening.
Title: Re: Report an issue here
Post by: supergran on November 19, 2017, 19:55:11 PM
It's been working perfectly tonight.
Title: Re: Report an issue here
Post by: UttaRetch on November 19, 2017, 20:19:36 PM
I've had a couple of 'bad gateways' recently and it took nearly minute to load this topic page.  I'm using firefox 48.0.2 on OSX 10.6.8 - cannot update either.
Title: Re: Report an issue here
Post by: Vegegrow on November 19, 2017, 20:32:06 PM
I've had 3 or 4 bad gateways in the last couple of days
Title: Re: Report an issue here
Post by: Syrinx on November 19, 2017, 20:41:56 PM
Error 500 internal server error. 20.40 on 19/11/17. Running up to date FF browser.
Title: Re: Report an issue here
Post by: Kenora on November 19, 2017, 21:43:16 PM
Same here just now - Error 500, internal server error. W8 on Chrome.

ETA: I'm getting the same error every time I try moving from thread to thread. Have to exit browser and log back in.
Title: Re: Report an issue here
Post by: Sewbee on November 19, 2017, 21:51:16 PM
I've had 3 or 4 bad gateways in the last couple of days

Me, too.
Title: Re: Report an issue here
Post by: teenie on November 19, 2017, 22:34:14 PM
Having problems as well 500 and 502 .
Title: Re: Report an issue here
Post by: Lowena on November 20, 2017, 10:00:13 AM
Huge problems getting on, then really slow, then rejecting posts "Systems Error" Giving up for the time being.
Title: Re: Report an issue here
Post by: b15erk on November 20, 2017, 10:22:06 AM
I had the 'System Error' thingy, but it seems OK now.

Jessie
Title: Re: Report an issue here
Post by: MrIminei on November 20, 2017, 10:38:29 AM
Morning all - I am looking into the issue reported above - so far everything is working well for me and the logs are not showing anything but will keep investigating.
Title: Re: Report an issue here
Post by: Yankee Doodle on November 20, 2017, 11:47:33 AM
Hi!  I'm trying to upload a photo in the Hand Sewn section and I get this message:

The attachments upload directory is not writable.  Your attachment or avatar cannot be saved.

Thanks!

Yankee D
Title: Re: Report an issue here
Post by: Francesca on November 20, 2017, 11:51:32 AM
Hi!  I'm trying to upload a photo in the Hand Sewn section and I get this message:

The attachments upload directory is not writable.  Your attachment or avatar cannot be saved.

Thanks!

Yankee D

Sometimes this occurs when the file type is too large, but it could be another issue. Could you see if reducing the file size makes a difference?
Title: Re: Report an issue here
Post by: Yankee Doodle on November 20, 2017, 12:15:12 PM
Tried it again after reducing size from 1.5 MB to 823KB - same message.

Thanks,

YD
Title: Re: Report an issue here
Post by: Yankee Doodle on November 20, 2017, 12:57:59 PM
Tried it again - success!!! 

Thanks,

YD
Title: Re: Report an issue here
Post by: teenie on November 20, 2017, 19:28:36 PM
Everything ok today .
Title: Re: Report an issue here
Post by: UttaRetch on November 21, 2017, 08:14:23 AM
I received an 'internal server error' at my first attempt to log in this morning and a 'bad gateway' when clicking back from a topic.
Title: Re: Report an issue here
Post by: Acorn on December 07, 2017, 17:38:44 PM
I can't access 'Stars for Stella' in  Welcome to The Dark Side Current Projects  - http://thesewingplace.org.uk/index.php/topic,2875.0.html - by any means (ie not by clicking on the topic title, or the last post icon).  I just get a blank, white page.   :'(

It sounds so lovely...  :(

(Waterfox, Windows 10 - I've just discovered that I can see it in Chrome, but not in Firefox.)

No problems with anything else.
Title: Re: Report an issue here
Post by: UttaRetch on December 07, 2017, 18:24:39 PM
Same for me, although I didn't realise this was a 'dark side' project. 
Title: Re: Report an issue here
Post by: supergran on December 07, 2017, 18:55:46 PM
I can't see it on either Chrome or MS Edge.
Title: Re: Report an issue here
Post by: Francesca on December 08, 2017, 10:44:38 AM
This is a funny one! I can see it when I'm NOT logged in, but as soon as I log in it vanishes!

My explanation for this would be: sometimes posts get stuck when they are created due to connection lapses in the database. This means that not all of the data required to show the post makes it into the database, only a half entry makes it in. Sometimes that means it shows as a post on the board list but when you get there, it's corrupted.

I'll try to find a solution for this but as it's a rare occurrence there might not be much that we can do. The best would be to message the post creator and let them know to re-do it.
Title: Re: Report an issue here
Post by: Sewbee on December 24, 2017, 10:06:18 AM
I am having problems editing posts today. When I make an edit and hit Save, it tells me the message body is empty and it's not.
Title: Re: Report an issue here
Post by: Sewbee on December 24, 2017, 12:07:23 PM
I am having problems editing posts today. When I make an edit and hit Save, it tells me the message body is empty and it's not.

More info - if I use the edit icon at the bottom, I have this problem. However, if I use Actions/Modify, I don't.
Title: Re: Report an issue here
Post by: Greybird on December 28, 2017, 17:00:16 PM
Don't know if this is part of the same issue, but occasionally when I want to "like" a post a box appears telling me I have already done it - I haven't.
Title: Re: Report an issue here
Post by: Francesca on December 28, 2017, 17:17:53 PM
I am having problems editing posts today. When I make an edit and hit Save, it tells me the message body is empty and it's not.

Can you post a screenshot?
Title: Re: Report an issue here
Post by: Sewbee on December 28, 2017, 18:02:43 PM
Can you post a screenshot?

I will if it happens again, Fran. It is okay for the present. :)
Title: Re: Report an issue here
Post by: mudcat on December 28, 2017, 19:06:44 PM
Hi, I'm new here and just joined a few days ago.  I wanted to report that I had tried to join multiple times over the last six months with no success.  I would get the original email that said I needed to be approved and then never hear back again.  I mentioned it to someone on this board that I know and she said I should try to logon anyway but that didn't work ... I got a message that I didn't exist.  This time around I was finally able to join.  I'm reporting this on the off chance others are having the same issue with joining and the admins weren't aware.

I use Firefox on an iMac if it matters.
Title: Re: Report an issue here
Post by: UttaRetch on December 28, 2017, 20:21:19 PM
A lot of people who experienced the same problem as you had the authentication email stuck in the spam filter.  How where you eventually able to join?
Title: Re: Report an issue here
Post by: mudcat on December 28, 2017, 21:11:34 PM
I had nothing in my spam filters.  In fact the original response email telling me I would need approval always arrived.  Originally I tried several times with different emails and then gave up but tried a couple of times after a month or two.  Finally on a whim I tried again this week and it "took" in that I got a follow-up response.
Title: Re: Report an issue here
Post by: Vezelay on December 28, 2017, 21:20:42 PM
I had exactly the same issue - definitely nothing stuck in my junk mail. But 3rd time lucky :).
Title: Re: Report an issue here
Post by: Francesca on December 28, 2017, 22:01:13 PM
Interesting, thanks for letting us know. I will see if I can figure this one out but also possibly make admin more easily contactable for non-members so people can raise this sort of issue.
Title: Re: Report an issue here
Post by: Kenora on December 28, 2017, 22:08:14 PM
I think that's a great idea, Francesca. I had exactly the same problem when I applied to join back in July. I got the original automated (presumably) response but then .... nothing. I checked my spam folders ... nothing. I emailed admin and also Iminei several times to see if it made any difference, but no. I also tried logging in but was told my user name didn't exist. Then eventually I tried re-applying a few months later and was accepted within 3 hours.

It was definitely worth persevering though.  :D

Edited to add: Hi Mudcat - glad you persevered too. Nice to see you.  :)
Title: Re: Report an issue here
Post by: Iminei on December 29, 2017, 09:19:03 AM
Just to let you know as soon as I received the membership requests from Kenora, Vezelay and Mudcat  I sent out the Registration emails, so obviously something is going awry.

We will be looking at upgrading certain aspects of The Sewing Place in the New Year as our hosting renewal approaches.

So Apologies for the delay in approving you and Thank you for bringing it to our attention

Imi
xxx
Title: Re: Report an issue here
Post by: Kenora on December 29, 2017, 22:00:11 PM
No apologies needed, Iminei. It's obviously something "technical" going a bit adrift. :S
Title: Re: Report an issue here
Post by: UttaRetch on January 12, 2018, 16:29:16 PM
The like button is not working on all threads:

Here

(https://i.imgur.com/vVA9cHo.png)

but not

(https://i.imgur.com/icwdjd6.png)

here.
Title: Re: Report an issue here
Post by: Francesca on January 12, 2018, 16:31:19 PM
Interesting, I'll take a look.
Title: Re: Report an issue here
Post by: b15erk on January 12, 2018, 16:33:42 PM
Thanks for raising this UR.  I thought it was just me not seeing it....

Jessie
Title: Re: Report an issue here
Post by: UttaRetch on January 12, 2018, 16:35:40 PM
 0_0  0_0 It's not just my 'last century' technology then.
Title: Re: Report an issue here
Post by: Lyn-J on January 12, 2018, 18:54:25 PM
I don't see "like" in the Members' Diaries threads. I thought it was left out bemuse it would go into melt down with everyone liking the posts.
Title: Re: Report an issue here
Post by: Acorn on January 12, 2018, 20:31:56 PM
I think it should be OK now - let me know if it isn't.   :)
Title: Re: Report an issue here
Post by: Francesca on January 12, 2018, 20:47:36 PM
My guess is I forgot to apply the "like" mod to the newly created boards...
Title: Re: Report an issue here
Post by: Greybird on January 23, 2018, 23:10:33 PM
I am still having an occasional problem with "liking" a post. I click on "like" and it tells me:

You already gave Like to that Post

and I haven't! Only a minor thing I know but am I the only one it happens to? Sorry, I don't know how to do a screen shot.
Title: Re: Report an issue here
Post by: b15erk on January 24, 2018, 09:16:00 AM
Some of my posts are showing without a 'like' button at all ....  :(

Jessie
Title: Re: Report an issue here
Post by: Iminei on January 24, 2018, 10:11:11 AM
I think this is only on the new BOM board Jessie
Title: Re: Report an issue here
Post by: Acorn on January 24, 2018, 10:18:18 AM
Is this your own posts?  They won't have a 'like' button.  We're not allowed to like ourselves...  :'(

If not, is it anywhere other than the new board (which should be OK now)?
Title: Re: Report an issue here
Post by: Francesca on January 24, 2018, 10:33:54 AM
We're not allowed to like ourselves...  :'(

Hey now, enough with the negativity  :'(
Title: Re: Report an issue here
Post by: Lowena on January 24, 2018, 11:30:27 AM
 :D :D
Title: Re: Report an issue here
Post by: Greybird on January 24, 2018, 11:49:51 AM
No, not my posts. It has happened several times now when I have tried to "like" someone else's post. Surely if I had already "liked" it the button would have changed to "unlike" and it hasn't. It isn't every time - just often enough to be annoying.
Title: Re: Report an issue here
Post by: Acorn on January 24, 2018, 14:11:10 PM
Is there any chance that your mouse is actually double clicking?  They can sometimes work very fast so that it isn't obvious to the clicker. 

I've just tried double clicking very quickly on a post that I hadn't previously liked and it gave me that message about having already liked it.
Title: Re: Report an issue here
Post by: Greybird on January 24, 2018, 15:26:06 PM
I'll watch out for that in future, but I think it's unlikely - I have a huge problem double clicking. My finger joints are really stiff and don't move quickly enough.
Title: Re: Report an issue here
Post by: Greybird on January 30, 2018, 09:44:46 AM
Still having a problem "liking" posts occasionally. Have paid great attention and I am definitely not double clicking.
Title: Re: Report an issue here
Post by: Francesca on January 30, 2018, 10:19:25 AM
Still having a problem "liking" posts occasionally. Have paid great attention and I am definitely not double clicking.

We're looking into it, but it's hard to figure out as we cannot recreate the problem.

I don't suppose you'd be able to video it for us?

And also, can you please provide your specs?
Title: Re: Report an issue here
Post by: Francesca on January 30, 2018, 10:20:23 AM
I'm just going to reiterate what the OP says in regards to reporting something. This really helps us fix things as quickly and easily as possible.

1. Describe the issue as succinctly as you can
2. When does the issue occur? (Always, when I go on my profile, when I send a message etc)
3. Is the issue intermittent or constant?
4. Do you have a link to the issue?
5. What browser are you using?
6. What device? (Desktop, laptop, Kindle, iPhone etc)
7. What OS? (Windows, Mac, Ubuntu etc)

Please then always provide a screenshot even if you think it means nothing. Unless, of course, you can't reproduce the issue a second time.
Title: Re: Report an issue here
Post by: Iminei on January 31, 2018, 08:14:12 AM
Fran how about providing destructions on how to take a SS (I dont know how) in the post below???
If you do this please feel free to delete this post

Happy Birthday btw
xxx
Title: Re: Report an issue here
Post by: UttaRetch on January 31, 2018, 09:12:43 AM
Taking a screenshot is often a 'built in' program.  The trick is finding where it's kept.  In Mac, you use 'Grab' which is buried in 'Utilities'.  If you are using Windows, it will be called something else and kept in a different folder.  However, if you 'search' your computer for 'screen shot', it will point you in the right direction.
Title: Re: Report an issue here
Post by: Acorn on January 31, 2018, 09:22:10 AM
Keyboards quite often have a key that will take a screenshot.  Mine is labelled 'prt sc'.

In Windows 10, if you hold down the windows key (with the little flag divided into 4), the shift key and the letter 's' you will get a cross-shaped cursor which you can drag around the screen to copy the bit you want.

There are lots of ways of doing it, and unfortunately they do vary depending on what computer and what operating system you have.
Title: Re: Report an issue here
Post by: Greybird on January 31, 2018, 21:17:46 PM
Video it?!!!! Sorry I wouldn't know where to begin or what with- and you want my glasses? Seriously though, it's only a minor annoyance - it only happens occasionally and I don't want you to spend ages on it. I can live with it. I just thought it might tie in to something else. If I want to tell someone I like something, I'll post it and tell them.
Title: Re: Report an issue here
Post by: Efemera on February 10, 2018, 09:38:54 AM
I’m having trouble posting multiple  pictures in a thread... never had problems before keep getting this message
Title: Re: Report an issue here
Post by: Francesca on February 10, 2018, 10:28:56 AM
I’m having trouble posting multiple  pictures in a thread... never had problems before keep getting this message

Usually that will mean that the image is too big, but we can try and put a better message in to explain clearer.
Title: Re: Report an issue here
Post by: Efemera on February 10, 2018, 11:06:01 AM
It’s always been OK before.. I post from my iPad
Title: Re: Report an issue here
Post by: Efemera on February 11, 2018, 11:07:07 AM
This is a real pain... I’ve never had trouble before posting pictures but it’s doing it every time now.
Title: Re: Report an issue here
Post by: Francesca on February 11, 2018, 13:29:45 PM
Could you email the picture to fran@thesewingplace.org.uk so I can check to see if there is anything up with the pic?
Title: Re: Report an issue here
Post by: Kenora on February 19, 2018, 00:18:56 AM
When I logged on this evening I found that any new posts with photos were lacking the usual thumbnail. (Older posts with photos had thumbnails and were fine.) When I clicked on the photo link which usually appears underneath the thumbnail I got an error message. This happens with all new posts made since I logged off 24 hours ago. I'm using a laptop with Win 8 and Chrome. Screenshots attached.
Title: Re: Report an issue here
Post by: Kenora on February 19, 2018, 00:22:04 AM
I'm even more mystified because I just looked at my post above to check it, and I can see the thumbnails OK and open the photos of the screenshots. Weird. Other new posts with photos still don't work.
Title: Re: Report an issue here
Post by: Acorn on February 19, 2018, 08:46:23 AM
That is, I'm afraid, down to me.   :[  I had to roll back the forum a few hours yesterday evening and some attachments will have been lost.  If people could re-add them to their posts that would be really helpful! 
Title: Re: Report an issue here
Post by: BrendaP on February 19, 2018, 10:28:08 AM
I have reposted my attachement in One pattern Three ways.  I think another that might be missing is Roger's from the Griest buttonholer thread.
Title: Re: Report an issue here
Post by: Kenora on February 19, 2018, 22:22:20 PM
Thanks Acorn - at least it explains the mystery to me.  :)
Title: Re: Report an issue here
Post by: UttaRetch on February 26, 2018, 10:29:12 AM
I couldn't auto-log in about five minutes' ago - my name didn't come up when I started to type the first few characters - and had to go and find my password.
Title: Re: Report an issue here
Post by: BrendaP on February 26, 2018, 10:33:15 AM
Have you rebooted your browser?  That happens to me when it has to be rebooted after an update or whatever.
Title: Re: Report an issue here
Post by: UttaRetch on February 26, 2018, 10:42:52 AM
I sign-out of the forum and close my browser when I finish surfing the net, but I never reboot - why would I need to do this?
Title: Re: Report an issue here
Post by: Acorn on February 26, 2018, 10:45:49 AM
That does sound like a browser issue - your cache/cookies/browsing history seem to have been cleared.
Title: Re: Report an issue here
Post by: UttaRetch on February 26, 2018, 10:50:02 AM
This is standard practice for me.  Is the new certification going to be a problem?
Title: Re: Report an issue here
Post by: Francesca on February 26, 2018, 11:26:21 AM
If the browser hasn't retained your password that is more likely to be a browser issue.

Firefox does silent updates so it could be that. Alternatively, it could be that the address changed to https:// and therefore your cookie was no longer set. Most browsers aren't fussy about the difference between http and https but older browsers possibly may be.
Title: Re: Report an issue here
Post by: UttaRetch on February 26, 2018, 11:31:18 AM
I have deleted my old saved login in Firefox and see how I get on when I next log in.  No updates for me with Firefox as I am using the last available update for my ancient Mac.
Title: Re: Report an issue here
Post by: Acorn on February 26, 2018, 11:59:04 AM
If you're coming here using a bookmark it might be worth updating that too.
Title: Re: Report an issue here
Post by: UttaRetch on February 26, 2018, 12:04:43 PM
Okay, thank you.
Title: Re: Report an issue here
Post by: Efemera on February 26, 2018, 12:26:34 PM
Everything went away!.....said server not found
Title: Re: Report an issue here
Post by: UttaRetch on February 26, 2018, 12:38:15 PM
Problem solved for me.  I removed the old saved login details and bookmark.
Title: Re: Report an issue here
Post by: Acorn on February 26, 2018, 12:39:37 PM
Everything went away!.....said server not found
But it's all back now?
Title: Re: Report an issue here
Post by: sewingj on February 26, 2018, 13:04:20 PM
Everything went away!.....said server not found

Yep- I had that too. (Panic)
 But I deleted my browsing history and tried again and it is ok (I don`t know if that is the right thing to do but it seems to have worked for me)
Title: Re: Report an issue here
Post by: Efemera on February 26, 2018, 13:11:13 PM
All back to normal now...
Title: Re: Report an issue here
Post by: Francesca on February 26, 2018, 13:11:17 PM
Can I please reiterate the initial post:

1. Describe the issue as succinctly as you can
2. When does the issue occur? (Always, when I go on my profile, when I send a message etc)
3. Is the issue intermittent or constant?
4. Do you have a link to the issue?
5. What browser are you using?
6. What device? (Desktop, laptop, Kindle, iPhone etc)
7. What OS? (Windows, Mac, Ubuntu etc)

Please then always provide a screenshot even if you think it means nothing. Unless, of course, you can't reproduce the issue a second time.
Title: Re: Report an issue here
Post by: UttaRetch on March 21, 2018, 10:53:12 AM
I am getting a lot of 'internal server' issues and bad gateway reports today.
Title: Re: Report an issue here
Post by: Francesca on March 21, 2018, 11:13:34 AM
Yep same. I can't see anything funky going on behind the scenes so I'll see if our hosting company can shed any light.
Title: Re: Report an issue here
Post by: fajita on March 21, 2018, 12:43:03 PM
I had a couple of internal server errors last evening, too. Seems ok today.
Title: Re: Report an issue here
Post by: maliw on March 22, 2018, 11:41:44 AM
I had problems yesterday and more today. I thought it was just me, glad it's not.
Title: Re: Report an issue here
Post by: Iminei on March 22, 2018, 12:54:04 PM
I have raised it with the hosting company and am waiting for them to come back to me....
which I will then copy and paste over to the tech bods :)
Title: Re: Report an issue here
Post by: UttaRetch on March 22, 2018, 15:21:28 PM
I had one internal server notice this morning, but so far nothing else.  It was a sunny day yesterday and perhaps the servers were getting overheated.  Move them away from the windows. 0_0
Title: Re: Report an issue here
Post by: Acorn on March 22, 2018, 16:14:51 PM
The hosting company have replied to Imi, apologising for the problems, which were at their end.  They say they have now sorted it all out.

If you continue to get Internal Server, or Bad Gateway errors, please let us know, and we will get back to them.
Title: Re: Report an issue here
Post by: maliw on March 22, 2018, 21:10:45 PM
Seems ok for me tonight - at the moment anyway. Thank you.
Title: Re: Report an issue here
Post by: CarolC on April 02, 2018, 09:43:26 AM
Hi - I’m working on my iPad  (ha, well, lounging in bed on a bank holiday Monday with said iPad.... ;) ) I wrote a reply to a post in The Show Must Go On called “Mock up or muck up  -<“, but when i went to preview and post, it said I needed a title even though it had already autofilled the thread title. I deleted the emoji and it worked fine. Looking at the thread I see most people used the full title with emoji but one other person hadn’t, so maybe this isn’t just me but some issue with emojis in titles and mobile devices. Thanks (and thanks for all your hard work on the site!) xx

added ps - the exact same thing happened just now on my Mac with Safari, so maybe it's a Safari thing not an iPad thing per se. Once I deleted the emoji, it was happy to let me post.
Title: Re: Report an issue here
Post by: Francesca on April 02, 2018, 12:47:22 PM
I'm guessing this is not a forum emoji? I think the software has some issues with emojis, which is something they're aware of but we're waiting for the new release before we put that in place.
Title: Re: Report an issue here
Post by: CarolC on April 02, 2018, 18:30:54 PM
I'm guessing this is not a forum emoji? I think the software has some issues with emojis, which is something they're aware of but we're waiting for the new release before we put that in place.

Err, I'm not sure about the origin of the emoji - it's this thread. But, yes that could be -- and/or maybe also a Safari issue as most people seem to be OK with it, but I'm clearly not the only one who isn't.  https://thesewingplace.org.uk/index.php/topic,3900.msg57797/boardseen.html#new
Title: Re: Report an issue here
Post by: Efemera on April 16, 2018, 16:09:42 PM
I’ve spent the last half hour trying to upload a photo in the members diary thread.. had no problems before..get this message
Title: Re: Report an issue here
Post by: Francesca on April 16, 2018, 18:59:18 PM
Interesting, I'll check the logs.

Have you tried reducing the image size?
Title: Re: Report an issue here
Post by: Efemera on April 16, 2018, 20:49:23 PM
Yes... but I’ve never had to reduce anything before, I’ve just uploaded straight from my iPad ... maybe just a glitch
Title: Re: Report an issue here
Post by: sewingj on April 20, 2018, 12:54:08 PM
Today several of the threads won`t give me the option to "Start a new topic" - eg. Fun with Fabric and the childboards of In the Wardrobe
Title: Re: Report an issue here
Post by: Acorn on April 20, 2018, 13:04:57 PM
Can I just clarify - are you scrolling right to the bottom of the page that lists the topic for the section and finding that there is no button right at the bottom that says 'New Topic'?
Title: Re: Report an issue here
Post by: Iminei on April 20, 2018, 13:20:12 PM
There are buttons both top and bottom of the page

New Topic, New Poll, Notify
and Mark as Read

.. are you seeing them @sewingj  ??

or is it once you have clicked New Topic, something goes awry?
Title: Re: Report an issue here
Post by: sewingj on April 20, 2018, 13:35:27 PM
I`ve just discovered I`ve got the buttons at the bottom of the page but not at the top for some of the boards - some are working as usual.
It`s not a problem as long as I can find them somewhere!
Title: Re: Report an issue here
Post by: Sheilago on May 01, 2018, 08:33:15 AM
Hi, I am taking part in the Project Linus group on Dark Side and Imi asked us to send a pm with a photo to her when we’d finished. I can’t seem to get it to work, though I can upload photos to a normal post as I am a subscriber. I don’t see the little plus sign on the pm page. Am I missing something?
Title: Re: Report an issue here
Post by: Sheilago on May 01, 2018, 17:57:46 PM
Hi, Imi has sent me her email address, so I have sent the pictures. However, I assume it is possible to add photos to a pm, so would still like to know the answer. :[ Thanks
Title: Re: Report an issue here
Post by: Francesca on May 01, 2018, 18:49:59 PM
Hi, Imi has sent me her email address, so I have sent the pictures. However, I assume it is possible to add photos to a pm, so would still like to know the answer. :[ Thanks

Unfortunately you cannot upload images to PMs, only posts.
Title: Re: Report an issue here
Post by: Morgan on June 29, 2018, 12:20:13 PM
Massive display of images (most but not all) when embedded in posts.  They display so large and exceed the width of the post (and screen size) so it's usually impossible to view them. 
The result is scrolling, scrolling, scrolling and (yawn) even more scrolling to get past the images to read the posts.
If I particularly want to see what's on one of these images, I right click and display the image on a separate tab. Most of the time I don't bother.

I realise it's an image sizing and software controls issue, but I wonder if anything can be done bearing in mind people do seem to prefer to embed images in the post.


Using a laptop or desktop and the look and layout setting is Core Theme



Title: Re: Report an issue here
Post by: Francesca on June 29, 2018, 13:32:33 PM
Can you provide an example of one that exceeds the screen width? The CSS is designed to constrain them within the post width.

Edit: I have just realised you are on "core theme" as you stated. Sorry I missed that. We use Reseller theme, but when we started the forum we allowed users to choose another theme if they wanted, however they would be unsupported. If you are not on Reseller theme (it will say Reseller at the bottom in the footer), then please can I request you switch over. Unfortunately we don't have the time to dedicate to supporting multiple themes.
Title: Re: Report an issue here
Post by: mudcat on June 29, 2018, 18:48:09 PM
Fran, good to know the explanation for the over-sized photos.  I've had that problem too and I use the Curve theme because to me the reseller theme takes up too much screen space.  Anyway, at least I can switch temporarily for viewing photos if I need to.  Not all photos do this and it could be that it's only an issue if a width isn't specified.
Title: Re: Report an issue here
Post by: Morgan on June 29, 2018, 21:17:55 PM
Thanks for the response and explanation Fran.  I understand the situation.l
I find Core and some other themes offer a more compact and simpler layout.

Title: Re: Report an issue here
Post by: Bodgeitandscarper on July 08, 2018, 19:08:57 PM
Not an issue, more of a request  :)
Is it possible to show the date a thread was started when you view them, in for example, Unread Topics?  It's difficult to know, especially with the birthdays, if it's a new topic or an old one.
Title: Re: Report an issue here
Post by: UttaRetch on July 08, 2018, 19:15:27 PM
I don't really understand your query @Bodgeitandscarper.  All responses to a thread are date and time stamped.  I have set my view the first thread at the top, but I think the default view is the reverse.
Title: Re: Report an issue here
Post by: Pearl on July 08, 2018, 19:22:47 PM
I think Bodgeit means on the Unread Topics page, you can't see the date the thread was started before you open it.  I could include the day or the date in the birthday thread title if that helps.
Title: Re: Report an issue here
Post by: Bodgeitandscarper on July 08, 2018, 19:25:40 PM
Yes they are indeed, but it's when you click on "Unread Topics" and get a list of topics they show the title and who started them, but not the date they were started, as in the pic below.  Sorry, I maybe didn't make it very clear.

Title: Re: Report an issue here
Post by: Bodgeitandscarper on July 08, 2018, 19:27:18 PM
I think Bodgeit means on the Unread Topics page, you can't see the date the thread was started before you open it.  I could include the day or the date in the birthday thread title if that helps.
Thanks Pearl, I did just use the birthdays as an example, but that would be great  0_0
Title: Re: Report an issue here
Post by: Sewbee on September 08, 2018, 20:54:18 PM
My ipad is acting up a bit and i need to correct a post i just made. However, when i edit it says the body is left blank in red and doesnt save my change. Can anyone hel?
Title: Re: Report an issue here
Post by: Sewbee on September 08, 2018, 21:15:25 PM
Okay, if I use Modify, it works. If I use Edit, it doesn’t. 🙄
Title: Re: Report an issue here
Post by: Francesca on September 09, 2018, 00:40:22 AM
It might be the emoji issue which is a well known bug in SMF. It causes havoc when you use emojis on your device rather than our emoticons, but only when you want to edit.
Title: Re: Report an issue here
Post by: wrenkins on September 26, 2018, 07:08:52 AM
Hi Techs,
I have been sent PMs and they didn't arrive.
I have since made contact with the forum member again and everything seems to be working ok but I wondered if there was an intermittent problem or are we the only two having diffs.
Title: Re: Report an issue here
Post by: Acorn on September 26, 2018, 08:32:42 AM
Could the sender let us know whether they appear in their sent folder.

Also, if you (or the sender) can let us know exactly when they were sent we can check the error logs - rough time and date please.

Oh, and we need to know who the sender is in order to look for them in the error log!
Title: Re: Report an issue here
Post by: wrenkins on September 26, 2018, 08:51:40 AM
Hi Acorn. I'm trying to get together with @Mr Twingo to sort out my birthday present.  0_0  0_0  0_0 Excited much?!?!?!
I think we've sorted it out now but I'm not really sure what went wrong at t'other end.
Title: Re: Report an issue here
Post by: Francesca on September 26, 2018, 09:09:24 AM
Can you let us know when the messages were sent?
Title: Re: Report an issue here
Post by: wrenkins on September 26, 2018, 11:51:51 AM
I don't know (cos I didn't get 'em) but @Mr Twingo will know.
Title: Re: Report an issue here
Post by: Mr Twingo on September 26, 2018, 11:53:19 AM
Can you let us know when the messages were sent?

Good morning. Many of the messages were sent on Sunday, throughout the day, and were direct replies to @wrenkins PMs, not newly composed ones. They don't appear in my sent items as I didn't tick the keep copy option.

If it helps, the messages contained details of postage rates.

Things seem to be working now, but there's no way for us to be 100% certain.
Title: Re: Report an issue here
Post by: Francesca on September 26, 2018, 11:54:44 AM
Hmm, I'll do some testing and see if I can replicate the error. It may have just been a blip and now resolved but we can keep an eye out. Anyone else who thinks they might have problems with messages please let us know