The Sewing Place

Just a little warning!

crooknees

Just a little warning!
« on: October 08, 2017, 10:57:26 AM »
I have been a satisfied customer of Sew Essential for many years, but over 5 weeks ago I placed an order for a Pfaff non-stick machine foot, together with some patterns. The following day, I was emailed to the effect that the patterns were on their way and that the foot was now out of stock and would follow as soon as possible. I emailed them on Friday to ask when the foot would arrive. I was told early November. Did I want to re-order, or in the circumstances I could have a refund. I accepted the refund. The foot has continued to be offered for sale on the site, which I find really annoying. Other sites are honest enough to admit that items as out of stock. Sew Essential accepted my £16.96 and gave no indication of how long the wait would be. I just don't trust them any more, which is a real shame.
crooknees - buried under a mountain of fabric and yarn.

Vegegrow

Re: Just a little warning!
« Reply #1 on: October 08, 2017, 14:22:41 PM »
I bought mine from SMD (Sewing Machines Direct) ordered by phone arrived next day :)
"The only place where housework comes before needlework is in the dictionary." ~Mary Kurtz

UttaRetch

Re: Just a little warning!
« Reply #2 on: October 08, 2017, 14:24:23 PM »
I had a similar issue with Minerva Crafts advertising an out of print pattern that they did not have in stock.  I was very p*ssed off and reported them to ebay for 'click baiting'.  In the end, I bought the pattern from the US.
What goes around comes around.

crooknees

Re: Just a little warning!
« Reply #3 on: October 09, 2017, 16:01:46 PM »
SMD are always my first choice, but they were out of stock and were honest enough to state as much on their website. I had need of the foot and so ordered from Sew Essential, because with the patterns I wanted, I got free postage.
I have now put the foot in my basket at SMD and await the removal of the "Out of stock". I presume that will be early November, when the shipment from Pfaff arrives in the country.
crooknees - buried under a mountain of fabric and yarn.

Acorn

Re: Just a little warning!
« Reply #4 on: October 09, 2017, 16:10:59 PM »
I've had a similar experience with GUR Sewing Machines.  I placed an order for a number of sewing machine feet on August 13th (a Sunday), all apparently in stock.  It took them until the Friday to tell me that one of them was out of stock and would take 6 to 7 weeks - and to ask whether I wanted them to dispatch the others before then!!!

I replied immediately, and it was then almost another week before they dispatched anything.

The 6 to 7 weeks are up now and I haven't heard anything.  I'll give them a few more days before I start chasing.  I hope it isn't in the Pfaff shipment you mention (it's Husqvarna Viking) that isn't due until November.   ><
I might look as though I'm talking to you, but inside my head I'm sewing.

crooknees

Re: Just a little warning!
« Reply #5 on: October 09, 2017, 17:27:18 PM »
Fingers crossed for you Acorn. I really don't know if they ship all their brands together. I have been told by several retailers that they have to wait a very long time for their Pfaff orders to arrive.
 GUR did the same to me a few years ago. I think it is very rude and dishonest to take the money without first asking if you are willing to wait for your order. :devil:
crooknees - buried under a mountain of fabric and yarn.

Lollipop

Re: Just a little warning!
« Reply #6 on: October 17, 2017, 14:22:40 PM »
I had this problem with a Pfaff foot (try saying that when you've had a couple of proseccos!) I do wonder whether they carry any stock or just accept orders and then order from their own suppliers.
Was Sewnanny

Acorn

Re: Just a little warning!
« Reply #7 on: October 17, 2017, 14:31:32 PM »
Ooh - thank you for the reminder!  I've just emailed GUR.  It's 8 and a half weeks, and thy said 6 to 7.
I might look as though I'm talking to you, but inside my head I'm sewing.

Acorn

Re: Just a little warning!
« Reply #8 on: October 17, 2017, 16:55:14 PM »
Pfffft.  "I have just been on the phone to Viking and they have no information when they will be having this product in stock."

I wonder how long it would have taken if I hadn't chased it up.   ><
I might look as though I'm talking to you, but inside my head I'm sewing.

Tricia

Re: Just a little warning!
« Reply #9 on: October 18, 2017, 13:17:02 PM »
I really like Coulsew on Ebay (think they are based in Lincoln).  I have bought all my Janome feet and supplies from them and, so far, they have always delivered very quickly and all genuine Janome stuff.   :sew:

Acorn

Re: Just a little warning!
« Reply #10 on: October 19, 2017, 16:40:52 PM »
Well, I've got my refund.  However, GUR are still listing it as available on their website, even though they know that Husqvarna Viking themselves can't say when they'll be sending any to this country.

I won't be shopping there again.
I might look as though I'm talking to you, but inside my head I'm sewing.

sewmuchmore

Re: Just a little warning!
« Reply #11 on: October 21, 2017, 19:21:52 PM »
I had a similar issue with Minerva Crafts advertising an out of print pattern that they did not have in stock.  I was very p*ssed off and reported them to ebay for 'click baiting'.  In the end, I bought the pattern from the US.
I always use their own site rather than the ebay shop as I find it is always up to date.
It's not easy being this perfekt

Janet

Morgan

Re: Just a little warning!
« Reply #12 on: October 22, 2017, 00:16:21 AM »
Just had the same issue with Barnyarns - item is out of stock but still available to buy on website.
They didn't give any indication of a possible timescale for restocking and/or delivery.  They did offer the option of cancellation and refunding the payment already taken.

 



« Last Edit: October 22, 2017, 00:19:31 AM by Morgan »