I ordered from the place a while back, and in the parcel was a lovely note talking about some of the items I'd purchased (a men's shirt pattern and some espadrille soles) and thanking me for my order, I was SO impressed. Oh, and it arrived literally one day after! I must've ordered at about 10am and had it the following afternoon.
I just contacted them again because I wanted to colourblock a garment and needed advice on matching up weights of jerseys. They were so helpful in explaining the weight of the one I liked and how it would pair with others. They were clearly very knowledgeable (they told me the yoke fabric I'd picked was quite light, so the heavier jerseys would distort at the seam line).
They are expensive, but they are excellent too!