Customer feed back on them has been very good, it's odd how even I have noticed it. Janome in general has a good reputation for it's customer servic here too, as well as machines. Feedback on the models vary a lot though, and I guess it has to do with what we expect of a machine, finding the right model for the job, etc. I suspect a lot of people are very happy with their new purchaces almost regardless, like they are floating on a shopping buzz and their view of things doesn't always get reconsidered along the way. Something I guess it's caused by lack of referance points. I hope the oil points aren't too difficult to reach, since you probably should oil once or twice a month. At some point it became a selling point to have self oiling machines, and it's really a general simplification of things that makes it very misleading.