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« on: June 29, 2019, 11:35:06 AM »
I have been sewing for 40 plus years. I treated myself to a new Janome M200 QDC 14 months ago and it’s been a great machine but it’s now being repaired by the shop. Warning! I thought I’d be covered by the 2 yr warranty but no, it’s user error according to the shop and Janome. Some thread has got caught in the links behind where the thread goes up and down. Apparently this is a known issue with any make! My gripe is that if it’s a known issue why do users not have access to this area to remove thread before it seizes up the machine. I’ve asked for a sample of the thread so I can identify which one has created the jam. I had no problem with my old New Home machine and I wish I’d tried to get it repaired as the motor was fine.