I have been a satisfied customer of Sew Essential for many years, but over 5 weeks ago I placed an order for a Pfaff non-stick machine foot, together with some patterns. The following day, I was emailed to the effect that the patterns were on their way and that the foot was now out of stock and would follow as soon as possible. I emailed them on Friday to ask when the foot would arrive. I was told early November. Did I want to re-order, or in the circumstances I could have a refund. I accepted the refund. The foot has continued to be offered for sale on the site, which I find really annoying. Other sites are honest enough to admit that items as out of stock. Sew Essential accepted my £16.96 and gave no indication of how long the wait would be. I just don't trust them any more, which is a real shame.