Hi again - please see above re your settings.
I just got a response from hotmail, and I have now found the safe sender list and added you to it as well as to my contacts. The email says, among other things, that you should contact them and they will try to add you to their lists. This is what the posts I've been linking to also say, so I think it would be good if you could try that as the emails ought to go through automatically.
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Outlook.com Support
April 24, 2018, 11:58 +0000
Hi Carol,
Thank you for your detailed response, I appreciate it. These information really helps. I understand that you’re not receiving emails from this particular website for some reason, and I know how important it is to be able to receive all incoming emails at all times to prevent missing out on anything.
One of the most common reason why emails from their domain doesn’t come through the Outlook.com, is because their domain is restricted or black listed from the Outlook domain. Emails from a particular domain are being blocked, because they did not pass the Outlook.com email sending policy, which is influenced by a number of factors related to:
• IP address
• Domain
• Authentication
• List accuracy
• Complaint rate
• Content of the email
Let us try to add the
admin@thesewingplace.org.uk domain/email address to your Safe Sender list. Here’s how (Please find attached screenshot for reference):
1. Log on to
https://outlook.live.com/2. On the upper-right part of the screen, click Cog/Gear icon > click “Options” > click “Mail” tab on the left side of the screen
3. Under “Junk email” tab, click “Safe senders”
4. Type the
admin@thesewingplace.org.uk domain address, then click on the "+" sign to add it
5. Click “Save” to save changes
Note: Monitor your outlook.com account and see if you’ll be able to receive emails from
admin@thesewingplace.org.ukIf the issue persists, we may need to request to remove the domain in question from the black list. We highly suggest to contact the support team for admin@thesewingplace.org.uk and have them fill-out the form to request the whitelisting of their email address/domain. They have the information to complete the form and must be submitted from their end.
You can forward the link below to them:
https://support.microsoft.com/en-us/getsupport?oaspworkflow=start_1.0.0.0&wfname=capsub&productkey=edfsmsbl3&locale=en-us&ccsid=636421898757860784
Once submitted, our Outlook.com Deliverability Support will communicate with the Support Representative of admin@thesewingplace.org.uk for updates and approval, please proceed on emailing them for queries and clarifications.
We appreciate your efforts and cooperation towards this matter. I hope everything goes well. Have a great day!
Warmest regards,
Liel J. – Outlook.com Support